Great staff, takes really good care of my dog.
Founded a cat rescue organization in 2004, focusing on the stray, homeless and mistreated cat/kitten population. When we committed ourselves to take on a large scale spay/neuter farm project we were not met with open arms of help by area vets. That is until the Waconia Veterinary Clinic called and embraced our mission! Knowing the area well, the staff wanted to help us by putting aside one day per week where they would take a certain number of cats and provide services at prices we could afford to pay. The quality of care remained high as they didn't skimp on anything just because they are barn cats. This told us these people truly cared about these cats, that each cat would get the same amount of care regardless of the price. These are highly skilled professionals who are driven by compassion for which we are so grateful! The Associates of SCRAM say "Thank You"!
We've gone there a few times now and always had issues with the level of customer service from the supporting staff, especially from the short blonde hair girl who works the front counter and today was the icing on the cake. To start, I walked in and was not greeted whatsoever. Instead she just sat there until I said hello and then explained why I was there only to be met with less than a cordial/professional response. I then went in to the little room where a vet tech explained that some bs exam fee was needed prior to getting a shot (might I add that no one educated us on this additional fee prior to showing up and we just had our dog there 6 weeks ago in which she was fully examined). I told her we'd come back for it later when there was a justified reason for an examination and to just do the nail clipping. She then said they wouldn't clip her nails until she was current on shots despite the fact that they have clipped her nails a handful of times in the past few months without ever asking for proof of shots(in addition to other expensive services they had no problem performing at the time!). I then proceeded to leave and then questioned the above mentioned receptionist why there was an exam required prior to the shot and she responded with the most obnoxious "Yuuuuup" I've ever heard from someone in the service industry. I then responded by asking that's all you have and can explain to me? She then went on in a childish obnoxious tone "educating" me on why it's needed. I know this may sound ridiculous but in a service industry with other options service is everything and this place has fallen short of it! Get a more friendly staff to greet the customers and educate them on required services and I'd maybe come back. Shame is I really like the doctors there but I suppose you can find those anywhere. We'll be going to another vet needless to say and wouldn't recommend this place to anyone.
Dr. Brad and the technician were Soo nice! Answered all my questions, even the stupid ones! Felt like they cared about my kitty as much as we do! Would highly recommend!
Friendliest staff I've ever met. Very helpful
Waconia Veterinary Clinic is a US Veterinary Care based in Waconia, Minnesota. Waconia Veterinary Clinic is located at 113 MN-5, Waconia, MN 55387, USA.
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